At Rhair Extensions, we believe in transparency, trust, and timeless quality. Please review the following carefully before placing your order.

✨ Before You Order

• All items are final sale due to the nature of hair products.

• Please review your order carefully before checkout — we cannot cancel or adjust once submitted.

• International buyers are responsible for any import duties or taxes.

📦 Shipping Details

• All orders are processed quickly to ensure fast delivery.

• Orders over $500 USD will require a signature on delivery.

• Tracking information will be emailed once your order ships.

• Rhair is not responsible for delays caused by couriers, customs, or incorrect addresses.

🛡 Quality Promise

• Every bundle undergoes strict quality checks before leaving our facility.

• If something doesn’t meet expectations, notify us within 72 hours of delivery at:
  📩 info@rhairextension.com
  (Include your order number and clear photos/videos).

🔁 Return Eligibility

Returns are only accepted when:

1. The product is defective, or

2. The item does not meet Rhair’s quality standards.

👉 If approved, you may receive a replacement or store credit.
💡 Refunds are rare and considered case by case.

💳 Return Costs

• Approved returns may carry a 15% restocking fee.

• Customers are responsible for return shipping costs, unless the issue was our error.

🚫 Refused Orders & Pre-Orders

• Refused deliveries are not valid returns and may incur additional fees.

• Pre-orders are charged immediately and cannot be changed or canceled.

⏳ Delays

• If your order is delayed more than 30 business days past the estimated ship date, you may request a full refund.

📌 Policy Updates

This policy may be updated periodically. The latest version will always be available on this page.